Refund policy

Thank you for choosing Tea Tokes as your preferred tea supplier. We value your satisfaction and aim to provide you with the best products and service. However, due to the unique nature of our consumable products, we have established the following refund policy:

  1. No Refunds or Returns: We regret to inform you that we cannot accept refunds or returns on any product purchased from Tea Tokes. This policy is in place to ensure the safety and quality of our products. As consumable items, we cannot guarantee that the product has not been tampered with, contaminated, or compromised in any way once it has left our premises. Therefore, for the protection of all our customers, we do not accept any returns.

  2. Quality Assurance: At Tea Tokes, we maintain strict quality control measures to ensure that our product meet the highest standards. We carefully source our ingredients and handle our products with great care to deliver the best possible experience to our customers.

  3. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days] days of receiving your order. We may require photographic evidence or detailed information regarding the issue. Our team will assess the situation on a case-by-case basis and provide an appropriate resolution, which may include a replacement or store credit.

  4. Order Cancellation: Once an order has been placed and payment has been processed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

  5. Shipping and Delivery: While we strive to ensure that your order reaches you in a timely manner and in perfect condition, Tea Tokes cannot be held responsible for any shipping delays or damages that occur during transit. If you encounter any issues with shipping or delivery, please contact the shipping carrier directly using the provided tracking information.

Please note that this refund policy is specific to Tea Tokes and our tea products. By making a purchase with us, you agree to comply with the terms and conditions outlined in this policy. If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team.

Sincerely,

Tea Tokes Team